Bug 8418 - Difficult to find Support Agreement ID as a system administrator
Summary: Difficult to find Support Agreement ID as a system administrator
Status: NEW
Alias: None
Product: ThinLinc
Classification: Unclassified
Component: License system (show other bugs)
Version: trunk
Hardware: PC Unknown
: P2 Normal
Target Milestone: MediumPrio
Assignee: Bugzilla mail exporter
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2024-08-30 16:10 CEST by William Sjöblom
Modified: 2024-09-05 11:05 CEST (History)
1 user (show)

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Description William Sjöblom cendio 2024-08-30 16:10:31 CEST 
In larger organizations, it is common that acquiring software licenses and the day to day IT operations are handled by different people. Often, a system administrator contacting us for support, is not aware the Support Agreement ID needed for support entitlement.

Providing system administrators with a quick and easy way to find their Support Agreement ID would save both them and us a lot of time and annoyance.
Comment 1 William Sjöblom cendio 2024-08-30 16:15:21 CEST 
It would be neat if, for example, `tl-show-licenses' could show the Support Agreement ID(s) used in the cluster.

The *.license files in the license zip archives contain the SA ID in the `order_id' property.
Comment 2 Samuel Mannehed cendio 2024-08-30 18:52:16 CEST 
It would be nice of us to show the ID in Web Admin as well!
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