Bug 5462 - Window/screen update issue using new (HTML5) web client in 4.3
Summary: Window/screen update issue using new (HTML5) web client in 4.3
Status: CLOSED DUPLICATE of bug 4194
Alias: None
Product: ThinLinc
Classification: Unclassified
Component: Web Access (show other bugs)
Version: 4.3.0
Hardware: PC Linux
: P2 Normal
Target Milestone: 4.4.0
Assignee: Samuel Mannehed
Depends on:
Reported: 2015-03-06 13:16 CET by Pontus Freyhult
Modified: 2015-03-06 13:57 CET (History)
1 user (show)

See Also:
Acceptance Criteria:


Description Pontus Freyhult 2015-03-06 13:16:54 CET
We're using the HTML5 client to servers running on Scientific Linux 6.6 (approximately a clone of RHEL 6.6). Thinlinc packages have versions like 

Some of our users see "hangs" when working with the system doing various tasks. These includes viewing images (using eog) with different names, switching workspaces within the GNOME Desktop or similar every day tasks.

Typically, these hangs normally resolve themselves after a while without administrative interaction but the time it takes may vary greatly.

If we understand our users correctly, it doesn't always help closing the connection and logging on again.

It seems certain users/clients can trigger this issue rather often whereas we haven't been able to trigger it at all with some clients.

We don't see any clear explanation looking at the web browsers used, reportedly the issue has occurred with at least the latest released version of Firefox as well as Chrome unstable.

For clarity and completeness: to have the servers isolated from the world, actual websocket connections are proxied via a nginx server. However interaction is still possible (as demonstrated in the terminal window in the movie attached to this bug) we believe this is not likely an issue with the data stream but rather a redraw bug or client/server mismatch somehow but we felt it worth mentioning.
Comment 1 Pontus Freyhult 2015-03-06 13:20:36 CET
Movie turned out to be large to upload. Hosted at <https://drive.google.com/file/d/0B3lo49vQbUstVnBmSk8tdkZKSjA/view?usp=sharing> for the time being.
Comment 2 Samuel Mannehed cendio 2015-03-06 13:56:58 CET
Hi Pontus and thank you for the report.

This is a known issue and it occurs due to badly written applications that expect an audio server and hangs if such a server isn't available. The HTML5 client does not support audio, see bug 4822. You will probably see the same issue on our native clients if you disable audio in the client settings.

There are two things which you can try which could solve your issue:

* In Gnome 2 settings on the server, disable this setting:
   Sound Preferences -> Sounds -> "Play alerts and sound effects"

* Disable ThinLinc audio completely from the server side by creating the file
  /opt/thinlinc/etc/xstartup.d/60-disable-pa.sh with the following content:

    unset PULSE_SERVER
    unset PULSE_COOKIE

  Only newly created sessions will be affected after this change.

A proper longterm solution from our side will be to solve bug 4194.

*** This bug has been marked as a duplicate of bug 4194 ***

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