In bug 1452, we have the idea that the LiveCD should have a script for collecting information that can be sent to us for analysis. This got me thinking - why not have a similar tool for the serverside? Such a tool could compress all relevant logs (vsmserver.log, vsmagent.log, the CGI client log, perhaps the CUPS log) as well as all configuration files and information about versions of packages installed on the system, and then offer the user to send them to us via e-mail. This would help in collecting the information we need when handling a support case. Instead of having to instruct the Windows goofheads out there how to create a tarball, this program would do it for us. For the ultimate combination of flexibility and ease of use, this tool should be based on a bunch of library functions, and should offer both a commandline interface and a webmin interface. Both interfaces should be able to either create a file on the local filesystem for further copy, or sending files to us on a predefined address. The webmin interface could also offer downloading the file to local disk for further processing. We should perhaps use the zip format in favour of for example tar.gz, since windows goofheads can inspect the files if they want or need to.
