Bug 5523

Summary:	Zypper errors in the package install step of tl-setup don't always show in log
Product:	ThinLinc	Reporter:	Samuel Mannehed <samuel>
Component:	Server Installer	Assignee:	Henrik Andersson <hean01>
Status:	CLOSED DUPLICATE
Severity:	Normal	CC:	ossman
Priority:	P2
Version:	trunk
Target Milestone:	4.4.0
Hardware:	PC
OS:	Linux Suse
Acceptance Criteria:

Description Samuel Mannehed cendio

2015-05-07 15:59:13 CEST

Found this issue on a SLES11 installation which did not have an active license. The effect is that the package repository appears broken to zypper. After installation I ran tl-setup which stopped when trying to install python-ldap with the following output:

> Failed to install required packages and dependencies.
> Please send a copy of /var/log/tlsetup.log to the ThinLinc support.
> Visit http://www.cendio.com/support for information on how to contact us.

And tlsetup.log does not contain any information regarding an error whatsoever:

2015-05-07 12:46:34,924: Adding package python-ldap
2015-05-07 12:46:39,210: Resolving packages...
2015-05-07 12:46:39,211: Creating zypper lock...
2015-05-07 12:46:39,211: Locked zypper
2015-05-07 12:46:39,211: Verifying package name python-ldap
2015-05-07 12:46:39,211: Unlocking zypper...
2015-05-07 12:46:39,211: Removed zypper lock
2015-05-07 12:46:39,810: zypper: Loading repository data...
2015-05-07 12:46:39,810: zypper: Reading installed packages...
2015-05-07 12:46:39,810: Creating zypper lock...
2015-05-07 12:46:39,811: Locked zypper
2015-05-07 12:46:39,811: Package python-ldap provides python-ldap
2015-05-07 12:46:39,811: Resolving dependencies for python-ldap
2015-05-07 12:46:39,811: Getting dependencies for python-ldap
2015-05-07 12:46:39,811: Unlocking zypper...
2015-05-07 12:46:39,811: Removed zypper lock
2015-05-07 12:46:55,185: Creating zypper lock...
2015-05-07 12:46:55,185: Locked zypper
2015-05-07 12:46:55,185: Finished dependency resolution
2015-05-07 12:46:55,185: Packages to install:
2015-05-07 12:46:55,185:  - python-ldap-2.3.5-1.21.x86_64
2015-05-07 12:47:05,185: Installing python-ldap.x86_64=2.3.5-1.21
2015-05-07 12:47:05,185: Unlocking zypper...
2015-05-07 12:47:05,185: Removed zypper lock
2015-05-07 12:47:20,522: Done
2015-05-07 12:47:20,523: Creating zypper lock...
2015-05-07 12:47:20,523: Locked zypper

However, when I run tl-setup again, I get this output:

Resolving packages and dependencies... Internal error. The ThinLinc Server Setup Wizard will now terminate.

And a traceback in the log, which is described in bug 5522.

Comment 1 Pierre Ossman cendio

2015-05-12 14:56:04 CEST

*** This bug has been marked as a duplicate of bug 4877 ***